Are the designer brands you carry authentic?
Absolutely. We sell only brand new, authentic, and genuine products. Depending on the brand, the products come with different proof of authenticity. Please refer to our authenticity page for more details.
Are purchased covered with any warranty?
Since designer manufacturers will only warranty an item if you purchased it in their stores for full MSRP, eDesignerShop offers our own one year warranty on all items purchased with us. More information, see our warranty page.
Are items in stock?
All in stock items will appear on the website. Anything that is sold out or no longer available is taken off the website. The fastest way to search for a part number is to enter it in the upper right search box. Since most of the products are close out items from previous seasons, once something sells out, there is no guarantee that we will ever get it back in stock again.
What methods of payment do you accept?
eDesignerShop accepts Visa, Master Card, Discover and American Express via secure SSL encryption, the highest standard in Internet security. Payment can also be made through PayPal and Google Checkout.
Can I have my order delivered to a different address?
Yes, if you place the order with Google Checkout or PayPal, you will be able to put in a different billing and shipping address. If you are going through the standard checkout, you may be required to call in to confirm your order.
Is free shipping offered?
eDesignerShop is proud to offer Free ground shipping to all orders paid through Google Checkout. The free ground shipping is good for all destinations within the Continental United States. The standard charge for ground shipping is $8.95, which is waived for those who pay through Google Checkout.
Is signature required on all packages?
Since all orders are considered high value and have a higher than average chance of theft, all packages will require a signature before delivery. We are happy to ship any packages to a work or alternate address, however, you may be required to confirm such orders.
Do you accept international orders?
Yes, payment must be made through either:
1 Wire Transfer: This can be done during the checkout process and selecting "Wire Transfer" as the Payment Method.
2. PayPal: During the checkout process, under "Payment Method" please select PayPal. Using PayPal you can pay with your credit card or withdraw from a bank account.
*If the shipping address is inside the USA or UK, you can also use Google Checkout. To use Google Checkout, in your shopping cart, scroll to the bottom of the page and click on "Google Checkout" button.
**Value is always declared as under $100USD per item to help minimize duties.
***Shipping is a flat rate $45 - $50 USD depending on location. Once the item is shipped, it usually arrives at international location within 7 business days by USPS express mail or DHL. You will receive a tracking number once the order is shipped.
What currency are the list prices on eDesignerShop?
All prices on eDesignerShop are in USD. For approximate conversions please go to: http://www.xe.com.
What shipping methods do you use?
eDesignerShop ship exclusively via DHL and USPS for speed and traceability.
When will my order ship?
Orders are processed within a 24 hour on Monday - Friday excluding holidays. To expedite the shipping process, make sure your address is a physical street address. We can only ship to P.O. Box, APO and FPO when you select USPS shipping methods.
How long do I have to return an item?
Within ten days of receiving your order, if you are not completely satisfied, you don't even have to contact us to return the items. For details, please see return policy.
How long does it take to receive a refund?
Once your item is received into the system, your refund will be processed within 5 - 7 business days. For details, please see return policy.
What if I have other questions?
During regular business hours of 10AM - 6PM PST Monday thru Friday, the quickest way to reach us is through Live Chat. For other contact methods, please refer to the contact us page.